{"xsrfToken":"B1KL-H5SE-N1RF-GSL4_7d5721e5f15be8d401507666ac16203deea9404e_lout","branding":{"id":"3","key":"krys","name":"Rixxo Support Desk","portalBaseUrl":"/servicedesk/customer/portal/3","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/3/2","theme":{"headerBGColor":"#33cc99","headerLinkColor":"#292929","headerLinkHoverColor":"#1f664f","headerLinkHoverBGColor":"#1f664f","headerBadgeColor":"#1f664f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/b1c8ec9e-fe53-4b78-9b40-972d74f5a6d9/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZGMxNGUzYS1hMGZjLTQwODMtYjE3MC04ZGMyZDE0MTQ1ZDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIxYzhlYzllLWZlNTMtNGI3OC05YjQwLTk3MmQ3NGY1YTZkOSI6WyJyZWFkIl19LCJleHAiOjE2NTI3NTM5NjYsIm5iZiI6MTY1Mjc1MzMwNn0.UOi5ncBzQ-6QXKgZK9DzOTr7mJ1W4sMezXgxmYxzFlw&client=adc14e3a-a0fc-4083-b170-8dc2d14145d3&mode=fit","logoId":"b1c8ec9e-fe53-4b78-9b40-972d74f5a6d9","isLogoAvailable":true,"helpCenterTitle":"Try searching for a solution here...","sharedPortalName":"Rixxo Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-GB":{"helpCenterTitle":"Try searching for a solution here...","sharedPortalName":"Rixxo Support","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#3399cc","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"3","key":"krys","projectId":11517,"serviceDeskId":3,"name":"Rixxo Support Desk","description":"<p>Welcome to the Rixxo Service Desk! Here you can put in an urgent support ticket, request an enhancement, or report an impediment. Let us know how we can help you below.</p>","portalBaseUrl":"/servicedesk/customer/portal/3","onlyPortal":true,"reqTypes":[{"id":"28","name":"CRITICAL Issue Report","descriptionHtml":"<p>Tell us the URL and select the issue that reflects the issue. If is isn't in the list please call us or raise an General Support Ticket</p>","callToAction":"CRITICAL Issue Report","introHtml":"<p>Urgent response for critical \"Cannot Trade\" issues</p>","icon":11568,"iconUrl":"https://rixxo-hq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11568","groups":[3],"key":""},{"id":"26","name":"Create a support ticket by video","descriptionHtml":"<p>Here are the best screenshot tools we know about: <a href=\"https://app.prntscr.com/en/faq.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Lightshot (Free)</a> or <a href=\"https://share.getcloudapp.com/r/30HMVp\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">CloudApp (Freemium)</a> or <a href=\"https://www.techsmith.com/screen-capture.html\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Snagit (Free Trial)</a></p>","callToAction":"Create a support ticket by video","introHtml":"<p>We’ve found this is the quickest way to give the most detail. Record your screen &amp; show us the error in video or screenshot format here. Don't forget to also tell us how it should be.</p>","icon":11580,"iconUrl":"https://rixxo-hq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11580","groups":[3],"key":""},{"id":"20","name":"Create a support ticket","descriptionHtml":"","callToAction":"Create a support ticket","introHtml":"<p>Submit a support request here if there is an active issue causing a problem or impediment.</p>","icon":11580,"iconUrl":"https://rixxo-hq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11580","groups":[3],"key":""},{"id":"18","name":"Ask a question / Other","descriptionHtml":"<p>Use this form to ask questions about anything else. How does this work, can you recommend, where do I find etc. We've connected this our support manuals so you might find an instant answer. If not we'll come back you.</p>","callToAction":"Ask a question / Other","introHtml":"<p>How can we help? Ask us anything here.</p>","icon":11609,"iconUrl":"https://rixxo-hq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11609","groups":[3],"key":""},{"id":"19","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11587,"iconUrl":"https://rixxo-hq.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11587","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"General"}],"orderMapping":{"3":[28,26,20,18]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"444457e7-f5d1-39f5-857e-b0c27266b6ea","appLinkName":"System Confluence","appLinkUrl":"https://rixxo-hq.atlassian.net/wiki","spaceKey":"GE","spaceName":"Group Engineering","spaceUrl":"https://rixxo-hq.atlassian.net/wiki/spaces/GE","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":3},"createPermission":true,"portalAnnouncement":{"portalId":3,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United Kingdom)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Rixxo Support","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://rixxo-hq.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=rixxo-hq","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"B1KL-H5SE-N1RF-GSL4_7d5721e5f15be8d401507666ac16203deea9404e_lout","baseUrl":"https://rixxo-hq.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"adc14e3a-a0fc-4083-b170-8dc2d14145d3","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}